KYLE KEELE.CA
Description Web Responsive App | Marketplace | BtoB/C
Launched a new and improved Kijiji Help Desk to better enable users to find answers to questions and to improve the Customer Service case escalation process (live chat & email to case). Help articles will also display high resolution images and have embedded 'How to' videos. Live Chat is also responsively built, and is already showing to be a more robust/ reliable iteration!
Kyle Keele’s Role: Lead Designer (Army of one)



-14%
Reduction in Email Escalation
.39%
News Listing : CS Contact Ratio
20%
Decrease in CS Emails with Self-serve
2.5hr
Reduction in First Response Time
KYLE KEELE.🍁
20+ Years Experience UX and User Research Leader
KYLE KEELE.CA
-14%
Reduction in Email Escalation
.39%
News Listing : CS Contact Ratio
20%
Decrease in CS Emails with Self-serve
2.5hr
Reduction in First Response Time
Description Web Responsive App | Marketplace | BtoB/C
Launched a new and improved Kijiji Help Desk to better enable users to find answers to questions and to improve the Customer Service case escalation process (live chat & email to case). Help articles will also display high resolution images and have embedded 'How to' videos. Live Chat is also responsively built, and is already showing to be a more robust/ reliable iteration!
Kyle Keele’s Role: Lead Designer (Army of one)



KYLE KEELE.CA
-14%
Reduction in Email Escalation
.39%
News Listing : CS Contact Ratio
20%
Decrease in CS Emails with Self-serve
2.5hr
Reduction in First Response Time
Description Web Responsive App | Marketplace | BtoB/C
Launched a new and improved Kijiji Help Desk to better enable users to find answers to questions and to improve the Customer Service case escalation process (live chat & email to case). Help articles will also display high resolution images and have embedded 'How to' videos. Live Chat is also responsively built, and is already showing to be a more robust/ reliable iteration!
Kyle Keele’s Role: Lead Designer (Army of one)


